Chelsea Bland – Business Manager
Chelsea Bland was born in Boston, Massachusetts. She attended school at Universidad of the Valley of Mexico in Mexico City, where she majored in hospitality. Chelsea is bilingual in Spanish and English. She is especially passionate about keeping our clients’ needs met and specializes in client relations, having been in the field for the past six (6) years. Her expertise in the area allows her to be able to answer any and all clients’ questions and help them through each step of the process. She has worked as the concierge and guest relations in hotels such as the Four Seasons, Hilton, and Nikko. Chelsea loves taking care of our clients and her enthusiasm is noted whether she is taking care of the client over the phone or in person.
Frendys DaCosta – Legal Assistant and Data Entry Specialist
Frendys was born in Zulia Venezuela in the City of Cabimas. She has a degree in Publicity and Public Relations. She graduated from the Private University Rafael Belloso Chacin and was on the special events committee. She would organize the promotional and publicity campaigns for the university. After graduation, she moved to the United States with her husband, who was a client of Serving Immigrants Inc. Frendys current works as a legal assistant and data entry specialist at Serving Immigrants, Inc., where she is responsible for helping the team maintain all documents organized in our case management system in a clear and organized fashion and is assisting the firm go fully electronic by 2020.
I often like to think of myself as a dedicated, hardworking and passionate individual. I was born in Miami, Florida by two immigrant parents who came to the United States from Honduras in 1994. They strived to give my younger brother and I a better life. Seeing my parents go through the trials and tribulations of being an immigrant made me a humble but very hard-working individual. During my senior year of high school, I discovered that criminal justice is a passion of mine. Helping those who have little to no knowledge on how our legal system works is a reward within itself. Growing up my parents did not know how this system worked and struggled to do things the correct way. Always being relied on for help by my parents made me passionate in helping others in any legal documents or legal proceedings. I went on to get an associate’s degree in Criminal Justice and continue to work on furthering my education. I strive to be one of the best attorneys in Miami-Dade County.
Cynthia Luscher Kaim
Cynthia Luscher Kaim was born in Mexico on February 13, 1980, she has been dedicated to customer service for 10 years, she was director of human resources in a company located in the World Trade Center Mexico and was in charge of a team of sixty. In addition to always being aware of clients and suppliers, she understands the needs of each person and looks for the most practical way to solve their doubts and find the best and fastest solution. Cynthia is currently in charge of following up on our clients since she knows that our clients will always be important to us.
Ana Flores, Billing Specialist
Born and raised in Venezuela she attended school at the Central Western University “Lisandro Alvarado” where she acquired her degree in Accounting. When she was 26, due to the political issues in Venezuela, she migrated to the USA where she started working in immigration field helping others in similar situations. Ana believes no one should have to be afraid for their lives and with that perspective she is empathetic to each client’s need.
David Mendez, Client Intake Specialist
David was born in one of the oldest Cuban European settlements, Sancti Spíritus. When he was 15 years old, he moved to Seattle, WA, where he discovered his passion for helping people and committed to providing exceptional customer service and client support. David believes every voice counts, and he is here to listen. He graduated from Central Washington University where he studied Psychology and Criminal Justice. David has been part of Serving Immigrants since 2012 where he has assisted clients with their legal services and has proved his passion for listening and supporting clients’ legal needs.
Maia Orquidea Menjivar
With 10 years’ of experience as a Customer Service Representative Maia is dedicated to providing quality care for ultimate customer satisfaction.
Proven ability to establish and maintain excellent communication and relationships with clients. Direct contact with analysts responsible for brand monitoring networks, as well as the management of reports by Management. In the past she has been responsible for designing the Crisis Plan for other companies.
She is dedicated to identifying customer needs and delivering effective solutions to their problems. Time management skills combined with a superior knowledge of the customer service industry. Bilingual in English and Spanish.
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