Our Staff

Leidy Ortega – Billing Assistant

Leidy is a responsible person, she likes to listen to people and help solve their problems and needs. She blindly believes that we all have the same rights regardless of nationality or skin color, that everyone should feel safe and protected anywhere in the world. Our collection team maintains constant communication with our clients, serving as a bridge to resolve any requirement that may arise for the benefit of the client.

She trained in the area of Psychology at the Yacambú University, studying in parallel with her preparation in the English language.

Always attentive and with pleasant treatment, she is available to our clients to make them feel part of our family.

Frendys DaCosta – Client Intake Specialist

Frendys was born in Zulia Venezuela in the City of Cabimas. She has a degree in Publicity and Public Relations. She graduated from the Private University Rafael Belloso Chacin and was on the special events committee. She would organize the promotional and publicity campaigns for the university. After graduation, she moved to the United States with her husband, who was a client of Serving Immigrants Inc.

Frendys current works as a legal assistant and data entry specialist at Serving Immigrants, Inc., where she is responsible for helping the team maintain all documents organized in our case management system in a clear and organized fashion and is assisting the firm go fully electronic by 2020.

Ana Flores – Billing Specialist

Born and raised in Venezuela she attended school at the Central Western University “Lisandro Alvarado” where she acquired her degree in Accounting. When she was 26, due to the political issues in Venezuela, she migrated to the USA where she started working in immigration field helping others in similar situations.

Ana believes no one should have to be afraid for their lives and with that perspective she is empathetic to each client’s need.

Adriana Flores – Director Of First Impressions

Born in Venezuela, she attended the Yacambú Private University, where she obtained her degree as a Bachelor of Psychology in 2017.

Adriana Flores likes being able to listen to each case of our clients and help them feel satisfied and part of this great family that is Serving Immigrants.

She is currently responsible for being attentive to the needs of each person and helps the team to keep all incoming and outgoing documents organized in our case management system.

Carlos Contreras – Legal Assistant

Carlos Contreras is a petroleum engineering graduate from the University of Zulia. For 7 years, he was a fund-raiser and volunteer at the foundation “Manos Unidas” in Venezuela, where he said, “helping others is a privilege and makes him the happiest”.

Since 2017, he has lived in Buenos Aires, Argentina. He is an immigration advisor, working with immigrants of all nationality; offering them personalized assistance throughout the immigration process and practical solutions that are tailored to their needs. Advising them on compliance with immigration regulations and facilitating the management of the corresponding entry permits and temporary, temporary or permanent residences.

Simon Solorzano – Client Intake Specialist

Simon Solorzano is 21 years old and was born in Caracas, Venezuela. He graduated as a credit and collection clerk. He is very passionate about laws and international politics. His goal is to get a law degree. He is a very ambitious young man and has a strong desire to make sure our clients are well informed with everything related to their rights as an immigrant.

As he believes that no one should suffer because of their nationality. He follows up aggressively and learns more about the cases assigned to him daily by studying each one to assure the best outcome, because he truly believes that everyone has the right to a better quality of life.

Andreina Rojas – Legal Assistant

Born in Lara – Venezuela, she currently lives in Buenos Aires – Argentina.She graduated from Yacambú University where she obtained her Bachelor’s degree in Psychology in 2017. She has experience in Clinical Psychology.

Andreina has the ability to actively listen, guiding our clients towards solving their problems and providing good support throughout the process. Andreina knows that migrating can be possible with the help of a professional.

Jhonmar Martínez – Marketing Design Specialist

He was born in Lara – Venezuela. He studies Public Accounting at Yacambu University.

He took courses in Marketing and graphic design and put them into practice at Radio 91.5 Fm in Yaracuy. He works in social media in an NGO in Peru in order to obtain contributions for low-income children.

He also works in customer service. He considers himself a responsible person with great ability to work under pressure, who meets the objectives set.

Reimar Martinez – Client intake supervisor

Born in Lara – Venezuela. She graduated from the Universidad Experimental Nacional Polytechnical Antonio José de Sucre (UNEXPO) in Mechanical Engineering in 2020.

She has taken courses in quality processes and management indicators which generated a passion for good work applying continuous improvement strategy to maintain good communication between Firm – Clients.

Reimar, performs the work of customer service generating confidence to be served in the best way, establishing the best alternatives to start in their process in a fast and truthful way.

Laura Rivas – Paralegal

Laura Rivas was born and raised in Santiago, Dominican Republic. In 2019, she graduated Summa Cum Laude from the Pontificia Universidad Catolica Madre y Maestra obtaining her law degree.

Laura has worked as paralegal and junior associate in two of the most important law firms in her hometown, these experiences have allowed her to develop skills such as problem solving, effective communication, leadership, teamwork, and conflict management.

Commitment and dedication are values that describe Laura’s personality.

Laura will always put all her effort and dedication to use her knowledge in helping people to have security and quality of life.

Akilves Martínez – Marketing Director

Born in Yaracuy – Venezuela. Social Communicator graduated from Universidad de Los Andes specialized in Marketing.

He has worked in different radio and television media in Venezuela.

He is founder of the marketing and advertising agency Idea Commercial C.A., heading different projects such as commercial guides and audiovisual products.

During his professional career he has advised in the area of Marketing to companies and RRSS accounts in countries such as Costa Rica, Colombia, Ecuador and Venezuela.

A creativity enthusiast who focuses on turning ideas into impactful projects.

Robert Querales – Creative Video Producer

Robert was born in the state of Lara, Venezuela. He currently lives in Lima, Peru.
Visual communication lover, Graphic Designer graduated from the Institute of Graphic Design (CIDIG) with more than 20 years of experience in its different modalities. Photographer. Video Editor and Post Producer.

He is excited to create valuable content that provides clear and timely information for his recipients, he takes on challenges and always seeks continuous learning, learning that makes him grow as a person, professional and consequently collaborate positively in the growth of all those around him.
Happy to be involved in the marketing team to transmit together clear ideas that contribute provide a solution for all clients.

José Camacho – Customer Behavior Specialist

José Camacho was born in Barinas, Venezuela. He studied Civil Engineering at Universidad Santa María. He was a member of the Student Center for 4 years, always with the aim of increasing the educational, cultural and sports conditions of all students.

Passionate about sports and serving people, he is also a specialist in advertising campaigns (Marketing), he is currently in charge of being that link between the firm and people who have great needs of our help, through study and segmentation allows us to reach directly to people who are going through a legal problem and yearn for good advice and legal service that our firm can offer. His responsibility is to maintain communication and affinity with our clients through email, sending important news about immigration and legal cases.

Natalia Ramírez – Legal Assistant

Born in Maracaibo-Zulia, where she dedicated herself to learning English, studying for 9 years at the Electronic Language Center. Since 2019 she lives in Buenos Aires – Argentina, where she has added experience in different work areas such as the gastronomy area. In our firm, Clara has specialized in the area of forms and supporting our clients in the translation of personal documents. She is characterized by being patient and empathic, the perfect combination for dealing correctly with our clients.

Francis Árias – Client Intake Specialist

Born in the state of Portuguesa- Venezuela, she currently lives in Buenos Aires- Argentina. Computer science and psychology student
Francis has the ability to understand our clients, evaluate their options and advise them for a feasible process.

She is attentive and understanding, she puts herself in the place of those who are looking for a solution.

Casandra Corujo – Receptionist

Casandra Corujo was born and raised in Miami, Florida. In 2021 she graduated from SLAM middle and high school from the Sports medicine academy. In the time of taking medicine in middle school she found a passion with helping those in needs. She is understanding, puts others who are in needs before herself. She currently is helping those in need by organizing the incoming and outgoing Documents from our office.

Ámbar Salcedo – Legal Success Client Partner

She was born in Portuguesa – Venezuela, in the city of Guanare. She is studying Psychology at Yacambú University. She has worked in different areas during her stay in countries like Peru and Chile, as an accounting assistant and sales advisor.

At Serving Immigrants she works as a Legal Assistant, where she is in contact with clients to help them fill out their forms and required documentation. On a weekly basis, she offers class to the clients for the practice of the English language, in order to help them understand the legal terms of their immigration cases and their daily development with the language.

Akelvy Martínez – Customer Process Acceleration Supervisor

Born in the State of Yaracuy – Venezuela, Graduated as a Mechanical Engineer at the National Experimental Polytechnic University “Antonio José de Sucre” (UNEXPO) in Barquisimeto, Venezuela.

His work experience includes being the coordinator of engineering projects at the Venezuelan Agrarian Corporation, where among his responsibilities were the direction of a multidisciplinary team for the preparation of plans and the construction of food factories throughout Venezuela.

It has the quality of always seeking to improve and automate production processes, analyzing and evaluating critical points to improve the efficiency of each stage.

12 years of experience in customer service, human and empathic. Vocation to get involved in projects where people are helped, individually or in groups, to improve their quality of life.

Wilmer Díaz – Client Intake Specialist

Born in the state of Barinas, Venezuela. He is a graduate of UNELLEZ, where he received a Bachelor of Education degree. For 10 years he has been dedicated to the area of ​​sales and customer service, accumulating experience in countries such as Venezuela, Colombia and Ecuador, working in companies of different sectors.

In 2022, he joined our team of advisors, where he has the responsibility of being the first contact with our clients to provide them with all the information they require to start the path towards legality.

René Garcia – Office assistant

Rene Garcia was born in Miami, Florida, He is currently in Miami Dade college majoring in Biology in hopes of landing a career as a radiologist. In our firm, he is part of the work team in our Miami office. In charge of coordinating virtual correspondence with our clients and our different offices.

Rosied Monsalve – Client Intake Specialist

Rosied Monsalve was born in Venezuela. She has worked in customer service for several years, training and acquiring tools that allow her to provide excellent service. She likes to learn new things on a daily basis, which is why he is constantly growing. She is empathic and is willing to help clients find solutions that suit their needs and accompany them in their process. Rosied likes to answer customers’ questions and give them that confidence that they even feel they have lost.

María Daniela – Customer Service Assistant

María Daniela was born in Guanare, Portuguesa – Venezuela. The José María Vargas University is her alma mater, where she became passionate about the Graphic Design career. In our firm dedicated to the customer service area, making sure that they feel comfortable during the process of their cases with our team and providing them with the information they require to feel satisfied with the service we provide.

Anna Vano – Billing Assistant

Venezuelan, from Barquisimeto – Lara, where she studied Psychology at the Universidad Centro Occidental Lisandro Alvarado (UCLA).

Anna is part of our administration department, where she works as a billing assistant.

She is empathetic and gives our clients confidence. She is connected to the various departments in our firm so that she can provide the most precise information to meet the needs of the client.

Camila Zambrano – Legal Assistant

Born in Venezuela, Edo. Lara. Camila is a Lawyer, graduated from the Fermín Toro University He has the ability to work under pressure, and listen carefully to our clients to help them find a solution to their problems. She currently works as a Legal Assistant at Serving Immigrants Inc. She helps the team to keep and order all documents up to date in our system.